Shopping for someone else but not sure what to give them? Give them the gift of choice with a Soft Focus gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
Shipping & Handling
SHIPPING : Enjoy Free Shipping on all orders over $150 or more before tax.
Orders under $150 can select a flat rate or express shipping option at checkout.
Toronto Only – in person pick-up is available at Souvenir (1232 College St). Once your order is processed, you'll receive a confirmation email to let you know when your order is ready. Please check the shop's site for business hours.
Flat Rate Shipping | Canada (With Tracking) – $12
Flat Rate Shipping | US (With Tracking) – $25
INTERNATIONAL SHIPPING RATES
Flat Rate International Express Shipping – $45
*For US + International orders, additional duties may apply upon arrival. Soft Focus is not responsible for these additional costs.
To request a return or exchange, please fill out our return form here us within 14 days of your purchase with the reason for your return.
Once approved by Soft Focus, you will receive and email with return instructions – do not send back your package before receiving this email.
Soft Focus will accept returns on orders from Canada + the US. We do not offer returns for international orders at this time.
Please make sure the product is in its original un-used condition before sending it back. Items must be returned within 10 days of your return instructions email being received.
Your return may be deemed ineligible for a refund or exchange if the following occurs:
1. Your package is received at Soft Focus past the 10-day window since receiving your return confirmation email.
2. Your item(s) are defective, worn or damaged.
3. Your package incurs additional import fees which are not covered by Soft Focus
If a return is deemed unacceptable, it can be returned to the customer at the customer's expense.